minds, metaphors and (ethical) manipulation
Posts tagged customers
The joy of listening
Nov 6th
Welcome! If you're interested in how people think, click to get The X-Ray Listener's Quick Guide To Metaphor and unlock a new perspective on the mind... for free.
One of the best things about listening is the pleasure it brings – both to the person being listened to, and to the listener.
There’s a real joy for me in eliciting new information: information that my interviewee didn’t know they knew. People are absolutely fascinating, once you get beyond the everyday conversational niceties and discussions about the weather.
Susan Scott, author of Fierce Conversations, puts it well:”When I worked for a search firm, someone asked me how I could bear to interview people all day. It was as if this person felt that interviews with job candidates couldn’t be interesting, that somehow they must be all alike. The question astounded me. I almost always lost myself in those interviews.”
Susan goes on to describe her experience of a ‘typical’ candidate. “He is a delightful human being who raises basil as a hobby, makes incredible pesto. I don’t remember what colour his eyes are, but I do know that he has an eye for detail, incredible organizational skills, and a wonderfully wry sense of humour. I think More >
